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Meet Support Sofie – your new AI colleague

With an AI colleague, you improve customer service and free up support resources. At WeMarket, we help you onboard your own AI colleague – Support Sofie, who becomes part of your team and handles customer inquiries just like other employees.

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Get to Know Support Sofie

Meet Sofie

Sofie is the brain that provides lightning-fast and smart support for your customers and team.

She instantly searches all customer queries and generates precise answers based on orders, product info, and previous communication.

She's also your internal assistant, keeping track of documents, processes (SOPs), and knowledge bases, and even helps with proofreading or improving texts.

Her real strength lies in understanding context – she finds the right answer within seconds, whether it's about an email, document, or order system.

With Sofie, you get more efficient support, more time for your team, and happier, more loyal customers – 24/7.

Support Sofie

How Sofie Works

Ask Sofie about…

What are the 10 most common customer queries about returns? Which product gets the most post-purchase support requests?

Find the exact procedure for complaints in our SOP manual.

What is the average response time for delivery questions?

Which questions still don't have a standard reply in our knowledge base?

Summarize customer satisfaction based on the last 50 support communications.

Which support topics are starting to trend right now?

Where in the documents can I find our privacy policy?

Give Sofie a task like…

Write a draft reply to a customer about the status of order [number].

Summarize this lengthy email conversation with a customer into three points.

Check and correct typos in this text before publishing to FAQ.

Create a new document for the knowledge base based on this case resolution.

Prepare a friendly standard answer for queries about the upcoming company-wide vacation.

Translate this reply into English for a foreign customer.

Find all documents mentioning our 'sustainability strategy' and make a list of links.

Write a draft of an internal update about the revised refund procedure for the employee handbook.

Get Started

Onboarding Process

  • 1.

    Define the Role: Write a Job Ad

    Before you hire Sofie, set a precise role in the job ad. Describe her responsibilities, support channels, and specific KPIs like maximum response time. This ensures her work is purposeful and valuable from day one.

  • 2.

    Select a Candidate: Hold an 'Interview'

    Test Sofie with a real-life case that shows your actual challenges. Give her 5–10 typical customer queries and evaluate the quality and speed of her proposed answers. The meeting with your implementation partner is your job interview.

  • 3.

    Draft a Contract: Service Level Agreement

    Sofie's ‘employment contract’ is your Service Level Agreement (SLA). Set official terms like availability, support, and response times. Also ensure total confidentiality and GDPR compliance regarding customer data.

  • 4.

    Start Onboarding: Training

    The first 90 days are key to Sofie's success. Give her system access, training in your manuals, tone-of-voice, and past cases. Start her with supervised tasks – approve her replies before she works independently.

  • 5.

    Integrate Sofie: Make Her Accessible

    Sofie should be an active team member, not just a function. Decide who can contact her and create a shared communication channel, e.g., on Slack. That way, she's easily reachable and a useful resource for everyone.

  • 6.

    Develop Potential: Hold Feedback Sessions

    Treat Sofie like an employee you want to develop. Hold a development meeting each quarter, review KPIs, and set new challenges or roles. Software updates and new data inputs are her way to keep improving.

Monthly price

from 3,500 CZK

For this fixed monthly fee, you get a fully dedicated digital colleague working for you 24/7. It’s a simple and transparent price — we handle everything so you can focus on results.

The monthly “salary package” always includes:

 * Complete onboarding and integration — we ensure correct setup and secure access to all systems from day one.

 * Ongoing “training” and optimization — we keep training and fine-tuning Sofie so she’s always up-to-date, sharp, and tailored to your business goals.

 * Technical operation and maintenance — No IT worries for you. We guarantee Sofie is always online, stable, and ready to get things done.

 * Strategic consulting — We act as your partner and help define and fine-tune Sofie’s tasks so she can deliver maximum value.

 

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Do you want to see what your competitors and your industry are doing best?

At WeMarket, we offer businesses a benchmark report that compares their marketing efforts with their key competitors. You decide which competitors we should compare against.

We specialise in selling physical goods online and growing webshops – and now you can benefit from this expertise, even if you’re not already a client.

It’s completely free.

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